Orders
How long will it take for my products to arrive?
DPD will deliver your items on the next available working day for UK mainland addresses and within two days for Northern Ireland addresses*.
Enter your mobile number at checkout to receive SMS delivery updates.
Please direct any queries to [email protected].
*We aim to dispatch orders placed before 12:00 on Monday-Thursday on the same day. Orders placed after 12:00 or on Friday-Sunday are processed on the next available working day. Orders are not dispatched on UK bank holidays. Next-day delivery is an aim and not a guarantee.
Can I cancel an order once it’s been placed?
If you would like to cancel your order then please contact [email protected] as soon as possible to discuss your options. New orders can pass through our system for dispatch within 15 minutes and they cannot be cancelled once they have been processed by our warehouse.
How do I know if my order has been successfully placed?
When we receive your online order, an order acknowledgement screen will appear, this includes an order reference number. You will also receive an email to confirm we have received your order.
My payment has been declined, what should I do?
If your card was refused you can try resubmitting your order using a different card. For details on why your card was refused, please contact your card issuer.
I've ordered a product, now it is showing out of stock.
A product page will indicate the general availability of the item. If no stock is available, the out of stock message will appear.
Can I add to an existing order?
Website orders are fully automated so we cannot add to existing orders once they have been placed. If you would like to order additional items then you will need to generate a new order.
What is your returns procedure?
If you would like to return an item and receive a full refund, the item(s) must be returned in their original packaging and condition, to Golfway Returns, Masters 24/7, Gordano Gate, Serbert Road, Portishead, BS20 7GG.
You can arrange a Golfway return with DPD by clicking here.
We do not offer exchanges. If you order something in the wrong size, please return the item(s) in original packaging and condition and you will be issued a full refund. You will have to place a new order for the item in the correct size.
If you experience a fault with a product that you have purchased please email [email protected] to arrange a return and replacement.
If you have any questions on the above please email [email protected] with your order number and query.
*Please note that customers will be responsible to cover return postage costs.
General
I live outside the UK, am I able to place an order?
We do not currently ship outside of the UK. However, you can email a list of your desired items and your delivery address to [email protected], for a one-off quote.
Please note that international customers will be responsible for all shipping costs and additional charges such as import taxes.
How do I know what size clubs I need?
Golfway products have been designed to provide the correct fit based on player height. For example, if your player height is 146cm, you would require a 140cm size club as this falls into the optimal player height range between 140cm to 149cm. You can view a sizing guide for both our play and champion ranges on their product pages to help you select the correct size club for your height.
Who is Golfway for?
Everyone! Whether you're a new starter who's learning, a seasoned pro or family just looking to get together, enjoyment, connection and creativity is at the heart of what we create. Whether you're 2 or 102, Golfway is for everyone and you can create your own way of playing.
How durable is the equipment?
We manufacture our products to the highest standards using top quality materials and procedures. The equipment is extremely durable; however balls and tees will wear after frequent use.
Can Golfway be used outdoors?
Yes, Golfway products are all weather-proof.
Can Golfway be used in a confined space?
Yes, the soft ball with limited flight has been designed to make it safe for use in small spaces.
Why do golfers wear one glove?
A golf glove is worn by right-handed golfers on their left hand, and left-handed golfers on their right hand, to help achieve a secure hold on the club without having to grip too tightly which would inhibit the swing.
Are Golfway clubs suitable for all genders?
Absolutely. Our clubs are designed with player height as the determining factor.